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Stites and Harbison, PLLC
Our Promise
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Service First; First In Service

Our Mission is to place the highest priority on client service and, as a result, to become the highest quality provider of legal services in our marketplace. To that end we make the following Service Commitments to our clients:

  • You Will Always Be Able To Reach Us

Weekend or evening, home or away, if you need us, you will be able to find us. Our Access Directory has our home, mobile and direct dial telephone numbers. Dial straight to the office; we answer our own phones.

  • You Can Talk To Us

We will listen to you and always keep you informed about the progress of your matter, the prospects for success and alternate courses of action that may be available. And we will do it in plain English.

  • We Will Offer Real World, Cost-Effective Solutions

Practical, cost-effective solutions require more than legal knowledge. We will invest the effort necessary to learn about your company and your business so that we can apply our professional training to solve your problems in a way that makes practical sense.

  • We Will Try To Anticipate Your Needs

We see our job as assisting you by spotting legal issues before they become major problems. We will do our best to keep you advised of legal developments that may affect you and your business.

  • We Will Respond Promptly

We share your sense of urgency. If your concerns are important enough for you to call, they are important enough for us to respond to them promptly, and always by the next business day.

  • You Will Be Able To Rely On Us

We take our promises seriously. When we set a deadline, we'll keep it. When we give you a budget, it will be based on realistic projections. And regardless of the size or complexity of your legal question, you will receive the level of consistent quality that we have provided to our clients for over 150 years.

Access Directory

Stites & Harbison's lawyers promise to be accessible. That's why the firm publishes an annual Access Directory that lets the firm's clients find help 24 hours a day, seven days a week. The directory also has maps, phone numbers and other helpful information about the firm's offices.

A copy of the firm's 2005 Access Directory is available to our clients. Let us know, please, if you'd like us to send you one.

Our most recent Client Satisfaction Survey more
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